Refund policy
Duty Bound Return & Refund Policy
Made-to-Order Products
Duty Bound products are made to order. Because products are produced specifically for each order, we cannot accept returns or provide refunds solely because a customer changes their mind after purchase.
Size, Color, and Product Selection
Please review product details, sizing information, colors, and other available options carefully before placing your order.
Because Duty Bound products are made to order, we cannot accept returns, exchanges, or refunds when a customer selects the incorrect size, color, or other product option and receives the item that was ordered.
If you receive a size, color, product, or other item that does not match what you ordered, please contact us so we can make it right.
Damaged, Defective, or Misprinted Products
If your Duty Bound product arrives damaged, defective, or misprinted, please contact us within 30 days of delivery.
Once the issue has been reviewed and approved, Duty Bound will provide a replacement or refund, as appropriate, at no additional cost to you.
Incorrectly Fulfilled Orders
If you receive the wrong product, size, color, or another item that does not match your order, please contact Duty Bound within 30 days of delivery.
Once the issue has been verified, we'll provide a replacement or refund, as appropriate, at no additional cost to you.
Exchanges
Because Duty Bound products are made to order, we do not offer exchanges for changes in size, color, or customer preference.
If your order arrives damaged, defective, misprinted, or incorrectly fulfilled, please contact us so we can review the issue and make it right.
Reporting a Problem
Problems involving damaged, defective, misprinted, or incorrectly fulfilled products must be reported to Duty Bound within 30 days of delivery.
To help us review your claim, we may ask you to provide photos of the product, packaging, shipping label, or other information reasonably needed to verify the issue.
Physical Returns
Please do not send a product back unless Duty Bound specifically instructs you to do so.
For approved claims involving damaged, defective, misprinted, or incorrectly fulfilled products, a physical return generally will not be required. If a return is necessary, Duty Bound will provide instructions.
Order Changes and Cancellations
If you need to cancel or change an order, please contact Duty Bound as soon as possible.
Because our products are made to order and may enter production shortly after purchase, we cannot guarantee that an order can be changed or canceled after it has been placed. Once an order has entered production, it generally cannot be canceled or modified.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund has been processed by Duty Bound, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
Contact Us
To report a problem with an order or request a refund or replacement, please contact Duty Bound through our Contact page.
Please include your order number and a brief description of the issue. We may request additional information or photographs as necessary to review your claim.