Shipping policy

Duty Bound Shipping Policy

Order Processing

Duty Bound products are made to order. Most orders are prepared for shipment within 2–5 business days.

Processing and production time is separate from shipping transit time. Production times may occasionally vary during periods of high order volume or due to product availability.

Shipping & Delivery

Duty Bound currently ships within the United States.

After an order has shipped, Standard delivery typically takes 3–5 business days. Delivery estimates are not guaranteed and may vary based on destination, carrier conditions, holidays, weather, high shipping volumes, or other circumstances outside our control.

Available shipping options, costs, and any applicable free-shipping offers are displayed at checkout before you complete your purchase.

Express Shipping

Express shipping may be available at checkout.

Express shipping speeds apply only after your order has completed production and shipped. Selecting Express shipping does not shorten Duty Bound's normal 2–5 business day production and processing time.

Tracking

Once your order ships, you'll receive a shipping confirmation with tracking information when tracking is available. Please allow time for the carrier to update tracking information after shipment.

If you have questions about the status of your order, please contact Duty Bound through our Contact page.

Shipping Delays

Delivery estimates are not guaranteed. Delays may occur due to carrier disruptions, weather, holidays, high shipping volumes, or other circumstances outside our control.

If your order appears significantly delayed, please contact Duty Bound through our Contact page and we'll help review the shipment status.

Lost Packages

If your order has not arrived and appears to be lost in transit, please contact Duty Bound as soon as possible. We'll review the tracking information and help resolve the issue.

Lost-package claims must be reported to Duty Bound within 30 days of the estimated delivery date.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact Duty Bound as soon as possible. We'll make every reasonable effort to update the address before the order ships, but changes cannot be guaranteed once an order enters fulfillment or has shipped.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided at checkout.

Undeliverable or Unclaimed Packages

If a package is returned as undeliverable or unclaimed, please contact Duty Bound so we can review the order and available reshipping options.

Additional shipping charges may apply when an order must be reshipped due to an incorrect or incomplete address, an unclaimed package, or another circumstance outside Duty Bound's control.

Contact Us

For questions about shipping or the status of an order, please contact us through the Duty Bound Contact page.